Office Policies Regarding Pediatric Dental Appointments & Payment Information
We strive to provide our patients' exceptional care, as well as respecting their valuable time and investment. In order to give each patient the highest level of service, we employ the following policies:
Missed/Cancelled Appointments: Our office requires a 24-hour notice for cancellations. Otherwise, a $25 fee for 30-minute appointments, $50 fee for 1-hour appointments, or $100 fee for 2-hour sedation dental appointments may apply.
Late Arrivals: Any patient more than 10 minutes late will be re-scheduled unless we can accommodate the patient without infringing upon another patient's appointment time.
Insurance: We are out of network for all insurance companies, but that does not mean that we do not accept insurance. Many insurance plans allow you to see a provider of your choosing. We ask that you familiarize yourself with your policy and be aware of any limitations that might exist (deductibles, co-pays, and maximum limits that will affect how much coverage you will receive for your child's treatment). If you are uncertain about your particular policy, we invite you to call our office or bring your insurance information to your appointment so we can help you understand the coverage you have.
We will file your insurance claim as a courtesy. We do our best to estimate ahead of time what your insurance company will or will not cover, but you are responsible for all treatment charges not paid for by insurance.
Payments: Payment is due at time of service. We accept cash, checks and all major credit/debit cards. Payment arrangements may be requested through CareCredit or DentalBanc. We are happy to assist you with the application process.
For those patients with insurance, payment of your estimated portion of the treatment fee is due at the time of service. Once we receive payment from the insurance company, you will be billed for any remaining balance, which is due upon receipt of the statement.
If payment plan arrangements are needed, please inform our financial coordinator who will discuss those arrangements with you prior to your child receiving treatment.
Returned Checks: The handling fee for returned checks is $35.